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It is currently 26 Jan 2021, 22:46

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PostPosted: 19 Aug 2015, 16:13 

Joined: 19 Aug 2015, 16:02
Posts: 1
Location: UK
I turned on my wonderful Audiolab CD8200 last week to be greeted with what looked like a software update message. I was 'invited' to press and hold a button (Play? Stop?) for a few seconds as it counted down, and then... the display then went blank and I am now the proud (and distresse)d owner of a black metal box with a red pilot light - I can't even remove the disc that was in the unit.

I contacted Audiolab, thinking they could send instructions to upload the software via the USB port - no such luck. To return the unit to working order apparently requires two visits to Huntingdon (or trust couriers not to sling it around), £45 per hour service time plus VAT. Counting the cost of taking two days off work, that's about what I paid for the player when I bought it direct from Audiolab.

Dilemma - pay for my player twice? throw it in the bin? buy a perfectly functional other brand player for half the cost of repair?

What's most galling is that there was no warning of the consequences - it surely shouldn't be this easy for a user to totally wreck a very expensive piece of kit. We're so used to accepting updates on TVs, satellite boxes, phones, computers and so much of my sound kit is network-connected, I completely forgot that the Audiolab wasn't!

So, I am an idiot - but is this really the end? any Audiolab experts out there? Can anyone offer any sensible suggestion?

Thanks for listening!

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